You can return your online purchase within 14 days of receiving it in accordance with Danish law. Please inform us on firstname.lastname@example.org about your decision to return the order. When you return your purchase, the product(s) must be in the same condition, as when you received it. Please fill in the information on the return note and enclose it with the order.
The costs of return are at the customers own expense.
Please send the parcel to:
Laplandsgade 4, 1st floor
2300 Copenhagen S
Please note that it is not possible to physically deliver the package. It must be sent by post.
Månestråle will refund the purchase amount as soon as possible, normally around 2-4 days after receiving the product(s) and ensured that the returned good(s) matches the requirements for the return and with all hangtags and labels in order. It normally takes a few banking days before you can see the money on your account.
If you have any further questions please contact: