Terms & Conditions

GENERAL INFORMATION

Maanestraale.com is provided by:

MN ApS
Company registration no.: 26645204
Laplandsgade 4, 1st floor
2300 Copenhagen
Denmark

If you experience problems with your order on maanestraale.com or the general use of the website, please contact our Customer Service at info@maanestraale.com

Ordering

Please note, that our introduction offer of 10% off can't be combined with other discounts. 

Maanestraale.com is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day.

You must be at least 18 years old to purchase goods on maanestraale.com and possess a valid payment card that is accepted by us.

Among other things, we reserve the right to cancel the order in one of the following situations, without being liable for compensation or other costs:

Your payment details are incorrect or cannot be verified

Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities

There is an inadvertent error on maanestraale.com, such as a payment error or the like

We have reasons to believe that you are under the age of 18 

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

MEANS OF PAYMENT

We accept the following means of payment:

Mastercard

VISA

VISA Electron

Maestro

CVV (Credit Card Verification Number)

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

Payment procedure

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

Prices

All the listed prices for goods and delivery costs include value added Danish tax (VAT) and duty of 25%. VAT will be deducted for delivery addresses outside EU.

Costs relating to delivery, freight or postage may vary and are added to each order.

Currency

The prices on maanestraale.com are shown in both € (EUR) and the local currency (based on your IP address) calculated by using the daily rate of the Danish National Bank. The transaction is invoiced in € and the order is concluded in English.

Delivery

We deliver to the following countries:

Europe:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway, Iceland

Other countries:

United States.

Didn’t find you country on the list? Please email info@maanestraale.com for special shipping rates.

Delivery Time

The usual shipping time is between 2 and 4 weekdays from the date of the order confirmation. Månestråle is responsible for the purchase until you have received it.

The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the pickup location and the time of pickup at the email that was used on maanestraale.com when ordering.

Delivery Cost:

Denmark FREE

Europe (excl. Norway and Iceland)15 EUR

Iceland 25 EUR

Norway 16 EUR

United States 40 EUR

The shipping costs for your purchase appear on the order confirmation and will be charged together with your payment for the products purchased.

Delivery Terms

Goods will be delivered to the delivery address specified in the order.

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

Please note that the risk of loss of or damage to the goods passes to you after delivery from us to the carrier. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming goods and incorrect goods".

Returns

You can return your online purchase within 14 days of receiving it in accordance with Danish law. Please inform us on info@maanestraale.com about your decision to return the order. When you return your purchase, the product(s) must be in the same condition, as when you received it. Please fill in the information on the return note and enclose it with the order.

The costs of return are at the customers own expense.

Please send the parcel to:  

MÅNESTRÅLE

Laplandsgade 4, 1st floor

2300 Copenhagen S

Månestråle will refund the purchase amount as soon as possible, after receiving the product(s) and ensured that the returned good(s) matches the requirements for the return and with all hangtags and labels in order.

If you have any further questions please contact:

info@maanestraale.com

OTHER MATTERS

Updating the website

We do our best to update maanestraale.com and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

Privacy Policy

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of maanestraale.com in general.

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by email. You can find our contact information under "General information" above.

You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu. When submitting the complaint, you must state our email address info@maanestraale.com.

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